At SamBoat, we form a community of passionate sailors, and we firmly believe in respectful and tolerant communication to resolve disagreements. However, if you ever find yourself in a situation where an agreement seems impossible, we are here to help you find a solution.
Communicate with respect:
When face with a disagreement, prioritize respectful communication. Courteous exchanges are often the key to solving problems.
Resolve disagreements:
If your disagreement concerns a cancellation, please contact our dedicated team at: cancelation@samboat.com.
For any question related to claim, we are here to assist you. Contact us at: damage@samboat.com.
For any other reason or general question, feel free to write to us at : contact@samboat.com.
Additional information:
Provide as many details as possible in your communications. This will help us quickly understand your situation and provide you with effective assistance.
Be ready to share relevant information, such as the reservation numbers concerned, the dates, and any previous correspondence.
Response Time:
Our team strives to respond as quickly as possible. Please be patient, and we will do your best to resolve your problem quickly.
We appreciate your understanding and cooperation. By working together in a constructive way, we can ensure a positive experience for all members of the SamBoat community. Thank you for your trust.