At the end of a rental, the SamBoat platform allows each user to post a review of their rental experience and give it a rating. Users authorise the site to publish the ratings given by other members on their profile. These authentic reviews reflect a genuine rental experience and cannot be posted without confirmation of a rental.
No financial compensation is provided in exchange for posting a review. These reviews are kept and displayed on the platform for an unlimited period of time.
Reviews
Reviews are used to rate the rental experience on the basis of several criteria, including :
- Boat conformity
- Condition of the boat
- Comfort on board
- accessibility
- Reception and communication
- Value for money
Each criterion is rated out of 5 stars, giving an overall average for the rental.
You can also upload photos of the boat and places you have visited.
Check
SamBoat does not monitor the publication of reviews when they are collected or published. However, the site invites users to report any content or rating likely to contravene the law or to harm the honour or reputation of any person. They may be deleted by the site's administrators at the legitimate request of a user justifying the abusive nature of a comment.
In order to prevent certain abuses, the platform may prevent a member from entering a comment when cancelling a rental or opening a claim.